Robin Hood Network and Covid-19
Robin Hood Network and Covid-19 – Update 27th March 2020
During these unprecedented times, we are trying to do all we can to assist customers and ensure that we minimise disruption and the financial impact if they need to stop travelling due to the Covid-19 outbreak. Our policies or actions may change at any time based on developments nationally or locally and we will update all our communication channels if things change.
Due to the recent government advice, our Victoria Travel Centre is now closed, as is the Shopmobility service, until further notice.
- If you need to contact us please call 0115 876 1300 or email [email protected]
If you are unable to travel for the foreseeable future, we recommend you cancel your Direct Debit and set it up again once you know you will be travelling with us. You can do this by contacting your bank, please notify us by email if you have done so at [email protected]
When things return to normal, if you wish to commence travelling again you can join the Direct Debit scheme again at any time in the usual way.
If you are unable to travel for the foreseeable future due to the current situation, we will be able to add any unused days onto the end of your current season product once things return to normal and you need to travel again.
You do not need to do anything now, simply keep your card and contact us when you are ready to start travelling again. When you do use your card again, we’ll check when it was last used, if you’ve not used your card for at least 31 consecutive days since March 16th, we’ll add the days you’ve not travelled onto the expiry date. If your product is due to expire before you are ready to travel again, contact us so we can make necessary arrangements to keep your card alive.
If you would like to cancel your season card, you can now cancel any season card (with more than 14 days travel left) and all admin charges are waived.
Please email [email protected] with your Robin Hood Season card number, the date you wish to cancel it from, and contact details for us to call you to refund to a debit card.
Robin Hood Ticket Machines
The on street ticket machines continue to work as normal and you can buy a PAYG card and top it up to reduce cash handling if you normally pay for your public transport by cash.
The ticket machines are cleaned regularly but we recommend you clean your hands after using them or use gloves if you can.