Current refund rules are suspended due to the Covid-19 outbreak, please see the latest refund rules here.
If you are unable to travel due to the restrictions around Covid-19, you can get a refund. In order to request a refund please complete the form here. And email it to us at [email protected] We can refund your travel on a pro rata basis of your unused days.
We recommend you cancel your Direct Debit and set it up again once you know you will be travelling with us.
In the present circumstances refunds may take up to 3 weeks to be returned to your bank account.
When things return to normal, if you wish to commence travelling again you will need to email us on [email protected]
Currently we are only able to reinstate your Direct Debit for travel on the 1st of the month. We require at least 10 working days’ notice to be able to process the Direct Debit payment to be taken on the 1st and reinstate the travel on your card. If you contact us to reinstate your Direct Debit and there are less than 10 working days until the 1st, you will not be able to reinstate your Direct Debit travel until the 1st of the following month.
We are removing the charges for refunds for any season product where there are more than 31 days remaining on the product.
Once your request has been received, we will aim to contact you within 10 working days. However, please allow up to three weeks from the date you have sent the request for us to contact you.
Robin Hood Pay As You Go
Refunds are available from the Victoria Bus Station Travel Centre only.
For non-photo Robin Hood Pay As You Go refunds, you must present a valid form of ID in order to obtain a refund.
Your Pay As You Go card must be registered to yourself and handed in at the travel centre at the time of refund. The remaining value will be refunded to you minus a £3 administration fee.